+50% productivity with incoming order emails processing automation

Objectives & context

  • Reduce cost: Incoming orders by email were processed manually (semi-structured & un-structured).
  • Eliminate errors: Manual processing causes errors, is costly and results in customer dissatisfaction.

Solution

  • User Interface enables operators to validate data points characterizing orders
  • 3 AI bricks: named entities recognition, parsing, machine learning

ROI

  • 50% productivity
  • Increased reliability