10M€ savings with chat conversations monitoring

Objectives & context

  • Comply with e-comms surveillance regulation: Chat conversations must be in English, which is not always the case. English-speakers in India review the chats.
  • Reduce cost: Reviews were done manually.

Solution

  • Detect and translate foreign language into English. Not trivial: call are monocanal, bad quality, and language extremely specific.
  • 2 AI bricks: Deep learning based spellchecking and neural translation.

ROI

  • 10M€
  • Increased reliability
  • Team efficiency