Objectives & context
- Comply with e-comms surveillance regulation: Chat conversations must be in English, which is not always the case. English-speakers in India review the chats.
- Reduce cost: Reviews were done manually.
- Detect and translate foreign language into English. Not trivial: call are monocanal, bad quality, and language extremely specific.
- 2 AI bricks: Deep learning based spellchecking and neural translation.
- Increased reliability
- Team efficiency