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We gain their trust by delivering outstanding ROI in a few weeks, thanks to our technical expertise and dedication.

10M€ savings with chat conversations monitoring

Objectives & context

  • Comply with e-comms surveillance regulation: Chat conversations must be in English, which is not always the case. English-speakers in India review the chats.
  • Reduce cost: Reviews were done manually.

Solution

  • Detect and translate foreign language into English. Not trivial: call are monocanal, bad quality, and language extremely specific.
  • 2 AI bricks: Deep learning based spellchecking and neural translation.

ROI

  • 10M€
  • Increased reliability
  • Team efficiency

+50% productivity with incoming order emails processing automation

Objectives & context

  • Reduce cost: Incoming orders by email were processed manually (semi-structured & un-structured).
  • Eliminate errors: Manual processing causes errors, is costly and results in customer dissatisfaction.

Solution

  • User Interface enables operators to validate data points characterizing orders
  • 3 AI bricks: named entities recognition, parsing, machine learning

ROI

  • 50% productivity
  • Increased reliability

True 360° view around customers

Objectives & context

  • Build a 360° view around customers: Fusion of internal databases: crm (customers, meeting, sales organization), organizations, revenue, transactions.
  • Identify sales opportunities: Benchmark competitors’ performances to identify opportunities.

Solution

  • Build a complete network that enables users to navigate each node & view at 360°
  • 3 AI bricks: Datafusion, graph database, search

ROI

  • Capability to understand coverage, best path to reach a customer, product/revenue gap for a customer
  • 2M€ saving: Data cleansing only

2M€ savings with automated translation

Objectives & context

  • Provide teams with a reliable translation solution: global companies have varied and complex translation needs ranging form legal to marketing. Previous solution was not viable given unique, industry-specific terms. Publically-available translation tools are not secure for confidential documents.
  • Reduce cost: previous solution was costly, and bad performance was compensated by external agencies.

Solution

  • Google Translate like interface, capturing user amendments for on-going improvement
  • 2 AI bricks: Deep learning based spellchecking and neural translation

ROI

  • 2M€
  • 60% productivity
  • +10 Bleu score vs. other solutions

60% productivity with contracts analysis

Objectives & context

  • Comply with AML regulation: Banks must be sure they are not providing services to a person or a company on international watch lists.
  • Reduce cost: Controllers had to print, go through the whole document, list entities, and search for them on the watch list.

Solution

  • UI with automated entities recognition: Controllers are enabled to quickly focus on relevant entities and to amend & complete
  • 3 AI bricks: Deep learning based entities recognition; entities linking; & Machine learning to ensure continuous improvement

ROI

  • 60% productivity
  • Increased reliability

15 FTE with adverse news & politically exposed persons surveillance

Objectives & context

  • Comply with OCDD regulation: Control before and during the relationship. Checks were search on Google and screenshots.
  • Prevent reputational risks: Prevent or anticipate crisis
  • Reduce cost: Checks were done manually.

Solution

  • Web listening with a user interface ranking news by score of adversity, and learning from operators’ feedbacks
  • 4 AI bricks: machine learning for news deduplication, unsupervised entities recognition, ML for disambiguation , and named entity linking

ROI

  • 15 FTEs
  • Increased reliability
  • Anticipation capability