Objectives & contexte

  • Comply with e-com surveillance regulation: Chat conversations must be in English, which is not always the case. Checks are done by English speakers in India.
  • Reduce cost: Checks were done manually.

Solution

  • Detect foreign language and automate translation into English. Not trivial: call are monocanal, bad quality, and language extremely specific
  • 2 AI bricks: Deep learning based spellchecking and neural translation

ROI

  • 10M€
  • Increased reliability
  • Team efficiency
― 10M€ savings with traders chats conversation monitoring