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― 10M€ savings with traders chats conversation monitoring
Objectives & contexte
- Comply with e-com surveillance regulation: Chat conversations must be in English, which is not always the case. Checks are done by English speakers in India.
- Reduce cost: Checks were done manually.
- Detect foreign language and automate translation into English. Not trivial: call are monocanal, bad quality, and language extremely specific
- 2 AI bricks: Deep learning based spellchecking and neural translation
- Increased reliability
- Team efficiency